Customer and market surveys – Linotol’s compass!

11 May 2020

Linotol works systematically to ask the customer what they think about, among other things, completed projects, the company’s service offering, competencies and service level. With its customer and market input, Linotol is guided in its constant ambition to become an even better supplier of long-term sustainable and cost-effective flooring solutions.

We would like to extend a big thank you to all our customers who helps and respond to our inquiries. You are our most important compass, says Michael Larsson, CEO of Linotol.

Our desired position is Reliability and it is gratifying that we get high marks on this point as well as other very important areas such as that we are responsive, technically knowledgeable, easy to collaborate with and that we are a safe choice. Of course, we also get input on things we think we should develop and get better at, ”says Michael Larsson.

Linotol measures the NKI index and generally has higher customer satisfaction rates than the average index in the construction industry. Customers and market surveys are conducted continuously during the year. The continuous follow-ups provide concrete information in real-time to capture, understand and respond to when needed, which is experienced positively by the customer.


Linotol delivers floor solutions – for commercial, public and industrial use as well as for larger housing projects. It includes new production, repair and maintenance of floors. Linotol operates in Sweden, Denmark, Norway and has offices in Norrköping, Stockholm, Gothenburg, Alingsås, Malmö and Middelfart, Denmark. The company is the only operator in Scandinavia that works with the whole range of solutions, from floor construction to all types of surface coatings.

Linotol has seven business areas: Concrete flooring & structures, Indoor parking, Design flooring, Seamless flooring, Tiled flooring, Flooring maintenance and Entrance zones. The company has a yearly turnover of SEK 620 million and 200 employees

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